Privacy
Policy

Introduction
Our Commitment to Privacy Koala Life Care (“we,” “us,” “our”) is committed to protecting the privacy and confidentiality of your personal information. As a National Disability Insurance Scheme (NDIS) registered provider delivering disability and healthcare services in South Australia, we adhere to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable laws and regulations governing the collection, use, and management of personal information. We aim to provide transparency and empower individuals with control over their personal information while ensuring it is handled securely and respectfully.
Scope of This Privacy Policy
This Privacy Policy applies to all personal information collected, used, and disclosed by Koala Life Care in connection with the provision of our disability and healthcare services. It covers information collected from participants, their families, guardians, representatives, employees, contractors, and any other individuals interacting with us. This policy extends to all forms of communication, including written, electronic, and verbal exchanges, as well as our website and other digital platforms.
What is Personal Information?
Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. This may include sensitive information such as health details, racial or ethnic origin, and disability-related data, which requires higher levels of protection.
What Information Do We Collect?
The types of personal information we may collect include, but are not limited to:
Feedback, complaints, or queries.
Why We Collect Personal Information
We collect personal information to provide high-quality services tailored to your needs. Specifically, we use your information to:
Ensure the safety and wellbeing of participants and staff.
How We Collect Your Personal Information
We collect personal information directly from you whenever possible. This may occur when you:
Share information through our website, email, or other communication channels.
We may also collect information from third parties such as:
Publicly available sources, where appropriate and permitted by law.
Data Breaches
Koala Life Care has implemented stringent measures to safeguard your personal information. In the event of a data breach, we will:
Review and enhance our security practices to prevent future breaches.
Correction of Personal Information
Koala Life Care is committed to ensuring that your personal information is accurate, complete, and up to date. If you believe any information, we hold about you is incorrect or incomplete, you can request a correction by contacting us. We will:
Notify you of the outcome and provide reasons if we are unable to comply with your request.
Use and Disclosure of Your Personal Information
We use your personal information solely for the purposes for which it was collected, unless you consent to other uses or as permitted or required by law. We may disclose your information to:
External service providers who assist us with operational activities, provided they adhere to strict confidentiality agreements.
Complaint Procedure
If you believe your privacy has been breached, please contact us promptly. We will:
Provide a written response within 30 days outlining the outcome and any actions taken.
If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, regulatory requirements, or operational needs. The latest version will always be available on our website, and significant updates will be communicated directly to you where appropriate.
How to Contact Us About Privacy
If you have any questions, concerns, or feedback regarding this Privacy Policy or how your personal information is managed, please contact us:
Koala Life Care
Email: info@koalalifecare.com.au
Phone: 1800 056 252
Address: 307 Churchill Rd, Propsect SA 5082
By using Koala Life Care’s mobile app and website, you acknowledge that you have read and understood this Privacy Policy.